# Salesforce: Feature Service Disruption: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-30 18:35 UTC · Resolved: 2025-10-30 23:30 UTC · Duration: 4.9 h
- Updates: 4 · Affected components: Core Service, 2 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003416](https://status.salesforce.com/incidents/20003416)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-30 22:59 UTC: At 18:35 UTC on October 30, we noted a feature disruption affecting services that use Private Connect. During this time, customers using Private Connect may experience a loss of connectivity to those services. We are actively investigating the trigger of this issue and are working on a potential fix. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-10-30 23:36 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2025-10-30 23:40 UTC: We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2025-10-30 23:56 UTC: The connectivity issues affecting Private Connect for GovCloud customers have been resolved. The necessary fix has been fully implemented, and all services were validated and restored to normal operations at 23:30 UTC on October 30.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003416 · Markdown: https://rewindex.com/company/salesforce/incidents/20003416.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003416 · Generated 2026-10-18T09:37:00.050Z