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Salesforce: Feature Perf Degradation: Core Service

Affected components: Core Service22 instances

Timeline of updates

1. update2025-10-24 10:20 UTC

   A subset of customers are experiencing issues receiving authentication codes via SMS and email, which may prevent them from logging in. We are actively investigating the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-10-24 11:43 UTC

   We continue to investigate the issues experienced by a subset of customers receiving authentication codes via SMS and email. Affected customers are unable to log in to their environments because they are not receiving verification codes. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

3. update2025-10-24 13:23 UTC

   Some customers have reported that the issue is resolved for them. Current indications are that the issue is due to an issue with a Telecom vendor. We apologize for any impact you may be having. We’ll provide an update once additional information becomes available.

4. update2025-10-24 14:01 UTC

   As of 11:40 UTC, the issue has been resolved. We apologize for any inconvenience caused to you during this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON