# Salesforce: Feature Perf Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-24 04:30 UTC · Resolved: 2025-10-24 11:40 UTC · Duration: 7.2 h
- Updates: 4 · Affected components: Core Service, 22 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003395](https://status.salesforce.com/incidents/20003395)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-24 10:20 UTC: A subset of customers are experiencing issues receiving authentication codes via SMS and email, which may prevent them from logging in. We are actively investigating the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-10-24 11:43 UTC: We continue to investigate the issues experienced by a subset of customers receiving authentication codes via SMS and email. Affected customers are unable to log in to their environments because they are not receiving verification codes. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-10-24 13:23 UTC: Some customers have reported that the issue is resolved for them. Current indications are that the issue is due to an issue with a Telecom vendor. We apologize for any impact you may be having. We’ll provide an update once additional information becomes available.
- **update** 2025-10-24 14:01 UTC: As of 11:40 UTC, the issue has been resolved. We apologize for any inconvenience caused to you during this incident.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003395 · Markdown: https://rewindex.com/company/salesforce/incidents/20003395.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003395 · Generated 2026-10-18T11:26:31.617Z