Salesforce: Performance Degradation: Core Service

Impact: minorStatus: resolvedStarted 2025-10-11 05:00 UTCResolved 2025-10-12 08:15 UTC (27 h)3 updatesSource: status.salesforce.com

Affected components: Core Service1 instance

Timeline of updates

update2025-10-12 08:06 UTC
We have detected a performance issue affecting multiple instances. During this time, some customers may experience intermittent errors when performing operations. We are reindexing specific tables as part of the solution. We will provide an update once the reindexing is finished, or sooner if additional information becomes available.
resolved2025-10-12 12:40 UTC
We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
update2025-10-12 12:40 UTC
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.