# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-11 05:00 UTC · Resolved: 2025-10-12 08:15 UTC · Duration: 27 h
- Updates: 3 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003345](https://status.salesforce.com/incidents/20003345)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-12 08:06 UTC: We have detected a performance issue affecting multiple instances. During this time, some customers may experience intermittent errors when performing operations.  We are reindexing specific tables as part of the solution.  We will provide an update once the reindexing is finished, or sooner if additional information becomes available.
- **resolved** 2025-10-12 12:40 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
- **update** 2025-10-12 12:40 UTC: Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.


---
Canonical: https://rewindex.com/company/salesforce/incidents/20003345 · Markdown: https://rewindex.com/company/salesforce/incidents/20003345.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003345 · Generated 2026-10-18T12:19:39.631Z