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Salesforce: Mule Soft Feature Degradation: Runtime Manager

Impact: minorStatus: resolvedStarted Resolved (20 h)6 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Runtime Manager1 instance

Timeline of updates

  1. update

    We are investigating a feature degradation caused by a recent change in the Canadian region that is impacting the ability to launch a new app. This issue does not impact existing applications. We are actively exploring multiple paths to resolution. We will provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We have now determined that updates or changes to the currently running apps are also impacted at this time. We are continuing to work on rolling back the change. We will provide an update in 30 minutes or sooner if additional information becomes available.

  3. update

    We are actively working on rolling back the change that caused this issue. We will provide an update in 30 minutes or sooner if additional information becomes available.

  4. update

    Initial results of the rollback are positive. We are monitoring the environment and have observed improvements following the rollback. We will provide an update in 30 minutes or sooner if additional information becomes available.

  5. update

    We have confirmed that customers are no longer in impact. We are continuing to monitor the environment for stability. We will provide an update in 30 minutes or sooner if additional information becomes available.

  6. update

    After monitoring performance and completing health checks, the team has confirmed that services have been restored following a rollback as of 15:50 UTC. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON