# Salesforce: Mule Soft Feature Degradation: Runtime Manager

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-15 19:42 UTC · Resolved: 2025-09-16 15:50 UTC · Duration: 20 h
- Updates: 6 · Affected components: Runtime Manager, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003241](https://status.salesforce.com/incidents/20003241)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-09-16 15:05 UTC: We are investigating a feature degradation caused by a recent change in the Canadian region that is impacting the ability to launch a new app. This issue does not impact existing applications. We are actively exploring multiple paths to resolution.  We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-09-16 15:27 UTC: We have now determined that updates or changes to the currently running apps are also impacted at this time. We are continuing to work on rolling back the change.  We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-09-16 15:54 UTC: We are actively working on rolling back the change that caused this issue. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-09-16 16:31 UTC: Initial results of the rollback are positive. We are monitoring the environment and have observed improvements following the rollback. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-09-16 17:17 UTC: We have confirmed that customers are no longer in impact. We are continuing to monitor the environment for stability.  We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-09-16 17:33 UTC: After monitoring performance and completing health checks, the team has confirmed that services have been restored following a rollback as of 15:50 UTC.  We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003241 · Markdown: https://rewindex.com/company/salesforce/incidents/20003241.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003241 · Generated 2026-10-18T10:29:17.296Z