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RudderStack: Partial delivery failures to TikTok destinations

Impact: noneStatus: resolvedStarted Resolved (8.5 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Data Processing Pipeline - Data Processing Pipeline (US)Data Processing Pipeline (US)Data Processing Pipeline - Data Processing Pipeline (EU)Data Processing Pipeline (EU)

Timeline of updates

  1. investigating

    We are currently investigating the issue around failures for TikTok destinations

  2. identified

    The issue has been identified and rollback is in progress

  3. resolved

    The incident has been resolved. Changes made to determine how event_source is set to TikTok events broke the deliveries for its server SDK sources. Change has been reverted and failures have been replayed for all customers with configured backup

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON