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RudderStack: Intercom destination got affected for all customer tiers.
RudderStack reported a major Intercom destination outage affecting all customer tiers across EU and US data processing pipelines. Intercom’s WAF blocked requests with the User-Agent header set to RudderLabs. The incident started at 2024-07-15 12:23 UTC and was resolved at 2024-07-15 13:54 UTC, lasting 1 h 31 min; RudderStack reported the issue fixed.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Data Processing Pipeline - Data Processing Pipeline (US)Data Processing Pipeline (US)Data Processing Pipeline - Data Processing Pipeline (EU)Data Processing Pipeline (EU)
Timeline of updates
- identified
We have identified that a Web Application Firewall (WAF) from Intercom's side is blocking requests when the User-Agent header is set to RudderLabs. Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- monitoring
The issue has been fixed, and we are currently monitoring it.
- resolved
This incident has been resolved. Incident timeline: 13th July, 11:15 PM (UTC) to 15th July, 11:10 AM (UTC)
Rewindex changes for this incident
- Major incident: Intercom destination got affected for all customer tiers. 2024-07-15 12:23 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON