Companies / RudderStack / incidents

RudderStack: Mailchimp integration delivery issues for free, starter and growth customers in US

Impact: minorStatus: resolvedStarted Resolved (17 d)4 updatesSource: stspg.io (opens in new tab)

Affected components: Integrations

Timeline of updates

  1. monitoring

    All events routed to the Mailchimp cloud-mode destination for starter and growth customers in US region are failing consistently.

  2. monitoring

    We identified that RudderStack IPs are being blocked by Mailchimp’s Akamai proxy. We are working to establish an active communication channel with Mailchimp’s team to resolve this issue.

  3. monitoring

    We resolved the issue for free tier customers. We are waiting on Mailchimp to establish an active communication channel to unblock our IPs for complete resolution.

  4. resolved

    We have identified and isolated events causing Mailchimp and Akamai flagging our public IP for some of our customers. Necessary steps have been taken and issue is resolved now for all customers including free tier users

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON