Rootly: Failures when interacting with Rootly in Slack

Impact: majorStatus: resolvedStarted 2025-09-04 17:44 UTCResolved 2025-09-05 01:58 UTC (8.3 h)8 updatesSource: stspg.io

Summary

Rootly reported a major incident affecting Slack and web interactions starting 2025-09-04 17:44 UTC, resolved at 2025-09-05 01:58 UTC after 8 h 14 min. Later updates confirmed web, mobile, and on-call paging remained operational; Slack engineering resolved the issue, restoring Slack functionality.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Slack AppWeb Platform

Timeline of updates

investigating2025-09-04 17:19 UTC
We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.
monitoring2025-09-04 17:41 UTC
We have identified the underlying issue affecting interactions with our app in Slack and web. We are seeing signs of gradual recovery and are continuing to monitor the situation closely to ensure full resolution.
monitoring2025-09-04 17:44 UTC
Web is operational - we are continuing to monitor reports of Slack interactions failing.
identified2025-09-04 19:03 UTC
The Rootly Slack app is currently unavailable. Users are unable to interact with our product in Slack at this time. Our web app remains available. Our engineering team is actively working to restore full functionality. On-Call remains operational. We will provide updates as more information becomes available.
identified2025-09-04 21:37 UTC
We are actively debugging with the Slack engineering team on potential upstream issues. Web, mobile, on-call remains operational.
identified2025-09-05 00:08 UTC
Slack Engineering has identified the issue, and we are working with them to mitigate. Web, mobile, and paging (on-call) remains operational.
identified2025-09-05 00:53 UTC
Slack's engineering team is continuing to implement the fix. Web, mobile, and on-call paging remain operational.
resolved2025-09-05 01:58 UTC
Slack's engineering has resolved the issue. Slack is working as expected. We appreciate your patience. RCA will be made available to customers from Slack and Rootly.

Rewindex changes for this incident

Major incident: Failures when interacting with Rootly in Slack 2025-09-04 17:44 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rootly profile · Recent Rootly incidents · Markdown · JSON