Companies / Rippling / incidents

Rippling: Issues using 1Password passkeys

Timeline of updates

1. identified2026-10-07 20:07 UTC

   Users with version 8.12.40.31 of the 1Password browser extension may be unable to complete passkey verification to sign in, or add new Rippling passkeys to their account. 1Password is preparing a fix, and we will share another update when more information is available.

2. monitoring2026-10-08 18:50 UTC

   Rippling passkey sign-in and creation are restored with 1Password extension version 8.12.41, now available for Chrome, Edge, and Safari. Updating the extension restores Rippling passkey functionality; Firefox users were not affected.

3. resolved2026-10-08 21:58 UTC

   This incident has been resolved.

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