Companies / Rippling / incidents

Rippling: Issues logging into Rippling

Impact: minorStatus: resolvedStarted Resolved (3.5 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Rippling App

Timeline of updates

  1. identified

    Access to the Rippling app login page is slow due to high database load. We have identified the root cause and are working on a fix.

  2. investigating

    We reverted the issue that was believed to be the root cause, but it did not fully resolve the issue. We are continuing to investigate the root cause while working on mitigating the impact.

  3. investigating

    The impact has been mitigated, with app access operational again

  4. monitoring

    We added a database index and have mitigated the issue

  5. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rippling profile · Recent Rippling incidents · Markdown · JSON