# Rippling: Issues logging into Rippling

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-08 14:41 UTC · Resolved: 2026-03-08 18:10 UTC · Duration: 3.5 h
- Updates: 5 · Affected components: Rippling App
- [Vendor status page: https://stspg.io/2m5xtvp66l27](https://stspg.io/2m5xtvp66l27)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Timeline of updates

- **identified** 2026-03-08 14:41 UTC: Access to the Rippling app login page is slow due to high database load. We have identified the root cause and are working on a fix.
- **investigating** 2026-03-08 15:00 UTC: We reverted the issue that was believed to be the root cause, but it did not fully resolve the issue. We are continuing to investigate the root cause while working on mitigating the impact.
- **investigating** 2026-03-08 15:09 UTC: The impact has been mitigated, with app access operational again
- **monitoring** 2026-03-08 15:20 UTC: We added a database index and have mitigated the issue
- **resolved** 2026-03-08 18:10 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/rippling/incidents/3lq2mvhnl888 · Markdown: https://rewindex.com/company/rippling/incidents/3lq2mvhnl888.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/3lq2mvhnl888 · Generated 2026-10-18T09:43:08.367Z