Companies / Rippling / incidents

Rippling: Rippling app outage

Impact: majorStatus: resolvedStarted Resolved (3.6 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Rippling reported a major app and SSO outage from 2026-05-28 16:16 UTC to 2026-05-28 19:52 UTC, lasting 3 h 35 min. Database load caused the issues; Rippling scaled down contributing async jobs before re-enabling them. Supergroup membership latency delayed some access changes; Rippling reported all access and functionality restored and group memberships refreshed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Rippling AppIdentity & App Management - Single Sign-on (SSO)Single Sign-on (SSO)

Timeline of updates

  1. investigating

    We are investigating issues with the Rippling app and SSO. The issues are caused by database load.

  2. investigating

    We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover.

  3. investigating

    We are monitoring database health and site access while continuing to investigate the root causes.

  4. investigating

    We are starting to re-enable the async jobs that have been throttled while monitoring the database load.

  5. resolved

    All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rippling profile · Recent Rippling incidents · Markdown · JSON