# Rippling: Rippling app outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-28 16:16 UTC · Resolved: 2026-05-28 19:52 UTC · Duration: 3.6 h
- Updates: 5 · Affected components: Rippling App, Identity & App Management - Single Sign-on (SSO), Single Sign-on (SSO)
- [Vendor status page: https://stspg.io/1b6gw99n4knv](https://stspg.io/1b6gw99n4knv)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling reported a major app and SSO outage from 2026-05-28 16:16 UTC to 2026-05-28 19:52 UTC, lasting 3 h 35 min. Database load caused the issues; Rippling scaled down contributing async jobs before re-enabling them. Supergroup membership latency delayed some access changes; Rippling reported all access and functionality restored and group memberships refreshed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-28 16:16 UTC: We are investigating issues with the Rippling app and SSO. The issues are caused by database load.
- **investigating** 2026-05-28 16:46 UTC: We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover.
- **investigating** 2026-05-28 16:48 UTC: We are monitoring database health and site access while continuing to investigate the root causes.
- **investigating** 2026-05-28 17:04 UTC: We are starting to re-enable the async jobs that have been throttled while monitoring the database load.
- **resolved** 2026-05-28 19:52 UTC: All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward.

## Rewindex changes for this incident

- 2026-05-28 16:16 UTC: [Major incident: Rippling app outage](https://rewindex.com/change/i6102e355cc627b.md)


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Canonical: https://rewindex.com/company/rippling/incidents/3350x0svmbrm · Markdown: https://rewindex.com/company/rippling/incidents/3350x0svmbrm.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/3350x0svmbrm · Generated 2026-10-18T10:33:35.916Z