RevenueCat: Increased error rate on our API

Impact: majorStatus: resolvedStarted 2026-02-10 20:45 UTCResolved 2026-02-11 00:35 UTC (3.8 h)8 updatesSource: stspg.io

Summary

RevenueCat reported a major incident with increased API and dashboard errors from 2026-02-10 20:45 UTC to 2026-02-11 00:35 UTC, lasting 3 h 50 min. RevenueCat suspected a Cloudfront issue, applied an emergency mitigation, and purged the DNS cache; SDK APIs recovered, while DNS caching prolonged errors for some users before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dashboard - Paywalls EditorPaywalls EditorDashboard - ExperimentsExperimentsAPI UptimeCustomer ListsDashboard - Customer ListsCollaboratorsDashboard - CollaboratorsDashboard - LoginLoginDashboard - OverviewOverviewChartsDashboard - Charts

Timeline of updates

investigating2026-02-10 20:45 UTC
We're currently investigating an increased error rate on some of our APIs.
investigating2026-02-10 21:02 UTC
We believe we have identified an issue with Cloudfront, and we have applied an emergency mitigation. We're seeing recovery on SDK APIs.
monitoring2026-02-10 21:13 UTC
We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality may still be unreliable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
monitoring2026-02-10 21:20 UTC
We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality and paywall assets may still be unavailable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.
monitoring2026-02-10 21:47 UTC
We are continuing to monitor for any further issues.
monitoring2026-02-10 22:06 UTC
We purged the DNS cache and are starting to see improving dashboard error rates. There is still a long tail of errors we are monitoring.
monitoring2026-02-10 22:11 UTC
The primary DNS servers have recovered and updates have propagated to most DNS providers. Note that some ISPs and network setups might cache DNS entries longer, so errors might persist and might take longer to resolve for some users.
resolved2026-02-11 00:35 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Increased error rate on our API 2026-02-10 20:45 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RevenueCat profile · Recent RevenueCat incidents · Markdown · JSON