Retell AI: Temporary Outbound Call Issue
Timeline of updates
- resolved
We experienced a temporary disruption where some outbound calls did not connect as expected. This was due to a telephony sip server provider issue related to elevated system load. The issue was transient and lasted from 8:00 AM to 9:30 AM PDT. The SIP server provider implemented a fix, and inbound calls have been operating normally since. We are going to roll out locally hosted SIP stack to boost reliability going onwards.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured 17:03 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash
4de26c727b58c60d…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).