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Pusher: Interruption in Stats Collection and Degraded Datadog Integration

Affected components: Channels DashboardChannels Stats Integrations

Timeline of updates

1. investigating2025-04-09 08:10 UTC

   We are currently experiencing an issue affecting our stats collection systems. As a result, Realtime Stats are currently unavailable. Additionally, our Datadog integration is experiencing degraded performance. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide updates as we learn more. Thank you for your patience and understanding.

2. identified2025-04-09 14:37 UTC

   The issue affecting Stats Collection and the Datadog integration has been identified and addressed. Systems are now catching up on the backlog, and Realtime Stats and Datadog integration should gradually return to normal. We are continuing to monitor the recovery closely and will provide another update once the catch-up is fully complete. Thank you for your continued patience.

3. monitoring2025-04-10 07:27 UTC

   Systems are now catching up on the backlog, and Realtime Stats and Datadog integration should gradually return to normal. We are continuing to monitor the recovery closely and will provide another update once the catch-up is fully complete.

4. resolved2025-04-10 09:59 UTC

   The backlog has fully cleared and Stats Collection and Datadog integration are now operating normally. This incident is now resolved. We apologise for any inconvenience caused and appreciate your patience throughout.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pusher profile · Recent Pusher incidents · Markdown · JSON