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Pusher: MT1 cluster - increased latency and webhook delivery failures

Affected components: Channels Webhooks

Timeline of updates

1. investigating2025-10-20 08:10 UTC

   Our cloud provider is currently experiencing an incident that's causing increased latency and webhook delivery failures. This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.

2. monitoring2025-10-20 09:33 UTC

   The impact on our services is decreasing and we have not observed any additional issues with other services. We continue to monitor the situation closely.

3. monitoring2025-10-20 10:17 UTC

   Our cloud provider is reporting recovery across most affected services. On our side, we haven’t noticed any issues in the past hour, and all services are operating normally. We continue to monitor the situation closely and will provide updates if anything changes.

4. resolved2025-10-20 12:57 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pusher profile · Recent Pusher incidents · Markdown · JSON