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Pinecone: [Serverless][AWS][us-west-2] 5xx errors on some read path operations

Impact: majorStatus: resolvedStarted Resolved (16 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Pinecone reported a major incident causing 5xx errors on some Serverless read-path operations in AWS us-west-2. It started at 2025-12-31 03:13 UTC and was resolved at 2025-12-31 03:29 UTC, lasting 16 min; a fix was implemented, but no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS us-west-2Serverless Indexes - AWS us-west-2

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON