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Opsgenie: Opsgenie On Call analytics dashboards are not showing data

Affected components: Reporting & AnalyticsUS - Reporting & Analytics

Timeline of updates

1. investigating2023-02-27 08:49 UTC

   Opsgenie "On Call Reports", "On Call Time Analytics" & "Total On Call Time per User" Analytics dashboards are not showing data. We are working to identify the root cause and we'll keep you posted with further updates.

2. investigating2023-02-27 10:28 UTC

   We have identified the root cause and rolled out a fix for the last month of data. All data generated in the last month should be accessible. We have triggered the fix for the rest of the data and will update once the data is fully accessible.

3. investigating2023-02-27 10:37 UTC

   We are continuing to investigate this issue.

4. identified2023-02-27 10:39 UTC

   The issue has been identified and a fix is being implemented.

5. identified2023-02-27 19:37 UTC

   Job triggered to fix rest of the data is taking more time then expected, we are actively monitoring it and will update once we have more information.

6. identified2023-02-28 15:14 UTC

   Data is fixed for last six months and impacted dashboards can be generated with last six month of data. We will continue to work on fixing rest of the data and will update once we have more information.

7. identified2023-03-01 07:04 UTC

   While we continue to fix the data, we have observed latency in data shown for a few of the other analytics dashboards. We will continue to work to fix the rest of the data and will update you once we have more information.

8. identified2023-03-02 12:19 UTC

   While we continue to increase the data accessibility for the 3 impacted dashboards, customers can continue to use them for the last 6 months of data. Rest of the reporting dashboards are working as expected. We will keep you posted on further updates.

9. identified2023-03-03 13:27 UTC

   The team is still working to increase the data accessibility for the 3 impacted dashboards. We will keep you posted on further updates.

10. resolved2023-03-04 18:22 UTC

    For the 3 impacted dashboards, we have made data accessible for upto 1 year. For date ranges longer than 1 year, please reach out to the customer support. We will continue to monitor the system.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON