OpenAI: Unable to create new ChatGPT Work threads in latest version of desktop app

Impact: majorStatus: resolvedStarted 2026-10-07 05:31 UTCResolved 2026-10-07 11:53 UTC (6.4 h)5 updatesSource: status.openai.com

Summary

A major outage prevented creating new ChatGPT Work threads in desktop app version 26.1002.51308, starting 2026-10-07 05:31 UTC and lasting 6 h 21 min. OpenAI resolved it at 2026-10-07 11:53 UTC with updated apps for Linux, macOS and Windows; affected users should update to the latest version.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Codex in ChatGPT Desktop

Timeline of updates

investigating2026-10-07 02:00 UTC
We are investigating the issue. Version 26.1002.51308 is affected
identified2026-10-07 05:54 UTC
we have identified the issue, working on rolling back to the previous version.
identified2026-10-07 09:28 UTC
We have identified the issue. We have released an updated app version for Linux and macOS. We are actively working to roll out the fix for Windows.
identified2026-10-07 11:06 UTC
We are actively working on a fixed app version for Windows.
resolved2026-10-07 11:53 UTC
We have released an updated app version with the fix for Linux, macOS and Windows. Affected users should update to the latest version.

Rewindex changes for this incident

Major incident: Unable to create new ChatGPT Work threads in latest version of desktop app 2026-10-07 05:31 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). OpenAI profile · Recent OpenAI incidents · Markdown · JSON