# OpenAI: Unable to create new ChatGPT Work threads in latest version of desktop app

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-07 05:31 UTC · Resolved: 2026-10-07 11:53 UTC · Duration: 6.4 h
- Updates: 5 · Affected components: Codex in ChatGPT Desktop
- [Vendor status page: https://status.openai.com/incidents/01M4ADHMMBK7K92NJFJ0DXRYJM](https://status.openai.com/incidents/01M4ADHMMBK7K92NJFJ0DXRYJM)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Summary

A major outage prevented creating new ChatGPT Work threads in desktop app version 26.1002.51308, starting 2026-10-07 05:31 UTC and lasting 6 h 21 min. OpenAI resolved it at 2026-10-07 11:53 UTC with updated apps for Linux, macOS and Windows; affected users should update to the latest version. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-07 02:00 UTC: We are investigating the issue. Version 26.1002.51308 is affected
- **identified** 2026-10-07 05:54 UTC: we have identified the issue, working on rolling back to the previous version.
- **identified** 2026-10-07 09:28 UTC: We have identified the issue. We have released an updated app version for Linux and macOS. We are actively working to roll out the fix for Windows.
- **identified** 2026-10-07 11:06 UTC: We are actively working on a fixed app version for Windows.
- **resolved** 2026-10-07 11:53 UTC: We have released an updated app version with the fix for Linux, macOS and Windows. Affected users should update to the latest version.

## Rewindex changes for this incident

- 2026-10-07 05:31 UTC: [Major incident: Unable to create new ChatGPT Work threads in latest version of desktop app](https://rewindex.com/change/i31d85c5ba37be9.md)


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Canonical: https://rewindex.com/company/openai/incidents/01M4ADHMMBK7K92NJFJ0DXRYJM · Markdown: https://rewindex.com/company/openai/incidents/01M4ADHMMBK7K92NJFJ0DXRYJM.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M4ADHMMBK7K92NJFJ0DXRYJM · Generated 2026-10-18T11:28:02.923Z