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OpenAI: Issues with logins and signups

Impact: majorStatus: resolvedStarted Resolved (24 min)4 updatesSource: status.openai.com (opens in new tab)
Summary

OpenAI reported a major outage affecting ChatGPT and API Platform logins and account creation, plus API Platform organization management and dashboard access. It started at 2026-07-21 18:36 UTC and was resolved at 2026-07-21 19:00 UTC, lasting 23 min; the final update confirmed full recovery of affected API Platform functionality.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: LoginLogin

Timeline of updates

  1. investigating

    We are investigating issues affecting logins and account creation for ChatGPT and the API Platform. Users who are already signed in may still be able to use ChatGPT.

  2. identified

    We are seeing recovery for API Platform login functionality. Account creation, organization management, and dashboard access remain affected. We are continuing to investigate.

  3. monitoring

    The affected API Platform functionality has recovered, including login, account creation, organization management, and dashboard access. We are monitoring the recovery.

  4. resolved

    All affected API Platform functionality has now fully recovered.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). OpenAI profile · Recent OpenAI incidents · Markdown · JSON