# OpenAI: Issues with logins and signups

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-21 18:36 UTC · Resolved: 2026-07-21 19:00 UTC · Duration: 24 min
- Updates: 4 · Affected components: Login, Login
- [Vendor status page: https://status.openai.com/incidents/01KY2ZF047ZNVDX0Z6F3QFXB1K](https://status.openai.com/incidents/01KY2ZF047ZNVDX0Z6F3QFXB1K)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Summary

OpenAI reported a major outage affecting ChatGPT and API Platform logins and account creation, plus API Platform organization management and dashboard access. It started at 2026-07-21 18:36 UTC and was resolved at 2026-07-21 19:00 UTC, lasting 23 min; the final update confirmed full recovery of affected API Platform functionality. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-21 18:36 UTC: We are investigating issues affecting logins and account creation for ChatGPT and the API Platform. Users who are already signed in may still be able to use ChatGPT.
- **identified** 2026-07-21 18:41 UTC: We are seeing recovery for API Platform login functionality. Account creation, organization management, and dashboard access remain affected. We are continuing to investigate.
- **monitoring** 2026-07-21 18:56 UTC: The affected API Platform functionality has recovered, including login, account creation, organization management, and dashboard access. We are monitoring the recovery.
- **resolved** 2026-07-21 19:00 UTC: All affected API Platform functionality has now fully recovered.

## Rewindex changes for this incident

- 2026-07-21 18:36 UTC: [Major incident: Issues with logins and signups](https://rewindex.com/change/if770c21533c9a5.md)


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Canonical: https://rewindex.com/company/openai/incidents/01KY2ZF047ZNVDX0Z6F3QFXB1K · Markdown: https://rewindex.com/company/openai/incidents/01KY2ZF047ZNVDX0Z6F3QFXB1K.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01KY2ZF047ZNVDX0Z6F3QFXB1K · Generated 2026-10-18T10:41:56.157Z