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OpenAI: Image generation unavailable in ChatGPT

Impact: majorStatus: resolvedStarted Resolved (6 d)15 updatesSource: status.openai.com (opens in new tab)
Summary

ChatGPT image generation was unavailable with elevated errors in a major-impact incident starting 2026-07-21 10:36 UTC and resolved at 2026-07-27 19:04 UTC (recorded duration: 6 days 8 h). OpenAI applied a mitigation and reported recovery, followed by renewed errors before final recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ImagesImage GenerationImage GenerationImage Generation

Timeline of updates

  1. identified

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  2. monitoring

    We have applied the mitigation and are monitoring the recovery.

  3. investigating

    We are investigating the issue for the listed services.

  4. investigating

    We are investigating the issue for the listed services.

  5. investigating

    We are investigating the issue for the listed services.

  6. investigating

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  7. investigating

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  8. identified

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  9. identified

    We are still implementing the mitigation.

  10. monitoring

    We have applied the mitigation and are monitoring the recovery.

  11. monitoring

    We have applied the mitigation and are monitoring the recovery.

  12. resolved

    All impacted services have now fully recovered.

  13. investigating

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  14. investigating

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  15. resolved

    All impacted services have now fully recovered.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). OpenAI profile · Recent OpenAI incidents · Markdown · JSON