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Omni Analytics: Intermittent page load failures

Affected components: EastUsa

Timeline of updates

1. investigating2025-05-15 17:36 UTC

   We detected a spike in internal errors affecting some hosts. Behavior is intermittent and refreshing the page should result in successful load.

2. identified2025-05-15 18:06 UTC

   The issue has been identified and temporary mitigation put in place. We have not observed internal errors being surfaced in the last 20 minutes. We are continuing to monitor while we work on a longer term fix.

3. identified2025-05-15 20:23 UTC

   We are continuing to work on a long term fix and monitoring to ensure our mitigation is holding.

4. resolved2025-05-15 23:43 UTC

   This incident has been resolved. A resource intensive process was initiated during a busy period that overwhelmed a subset of our internal resources and resulted in intermittent failure to complete requests. Manual scaling of component-specific resources was needed in addition to our automated scaling to recover. We have implemented some immediate efficiency improvements and are working on implementing additional larger improvements in the coming days.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON