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MongoDB Atlas: [Atlas for Government] Data plane node logs unavailable for last 6 days

Impact: minorStatus: resolvedStarted Resolved (1.8 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: MongoDB Atlas for Government

Timeline of updates

  1. investigating

    The data plane node logs (mongod, audit logs, etc.) are unavailable since May 14th 4am UTC for clusters in GCP and AWS gov-cloud regions. We have identified the root cause and are actively working on a fix.

  2. monitoring

    We have applied the fix. The data plane node logs will start to be available to customers within the next 30 minutes.

  3. resolved

    The data plane node log download has recovered.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MongoDB Atlas profile · Recent MongoDB Atlas incidents · Markdown · JSON