Metabase change history: Degraded service in our Business tier

Metabase reported major degradation on its Cloud Platform affecting Business tier customers in isolated environments from 2021-08-10 16:37 UTC to 2021-08-10 20:38 UTC, lasting 4 h 1 min. A failed Elastic Beanstalk upgrade left instances inconsistent, with load balancers unable to flag them healthy and servers continuously recycled; a fix was deployed and the incident resolved.