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Mapbox: Live Traffic Outage

Affected components: Data Services - Traffic Congestion Visual LayerTraffic Congestion Visual LayerAPINavigation - APIData Services - Mapbox Traffic DataMapbox Traffic Data

Timeline of updates

1. investigating2023-08-11 00:51 UTC

   Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs that do not reflect live traffic conditions in the affected regions. Customers using traffic-maps may view tiles that do not reflect live traffic conditions in the affected regions. Customers of Mapbox Traffic Data may not receive timely live traffic data updates in the affected regions.

2. monitoring2023-08-11 02:30 UTC

   We have identified an issue with metrics reporting from our cloud service provider. We have confirmed through the course of this incident, all live traffic systems and products making use of live traffic data were working as expected. We will continue to monitor the situation and resolve when we are confident the metrics reporting issue has been resolved.

3. resolved2023-08-11 02:54 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mapbox profile · Recent Mapbox incidents · Markdown · JSON