# Mapbox: Live Traffic Outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-11 00:51 UTC · Resolved: 2023-08-11 02:54 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Data Services - Traffic Congestion Visual Layer, Traffic Congestion Visual Layer, API, Navigation - API, Data Services - Mapbox Traffic Data, Mapbox Traffic Data
- [Vendor status page: https://stspg.io/qx0x15nv526t](https://stspg.io/qx0x15nv526t)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)

## Timeline of updates

- **investigating** 2023-08-11 00:51 UTC: Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs that do not reflect live traffic conditions in the affected regions. Customers using traffic-maps may view tiles that do not reflect live traffic conditions in the affected regions. Customers of Mapbox Traffic Data may not receive timely live traffic data updates in the affected regions.
- **monitoring** 2023-08-11 02:30 UTC: We have identified an issue with metrics reporting from our cloud service provider. We have confirmed through the course of this incident, all live traffic systems and products making use of live traffic data were working as expected. We will continue to monitor the situation and resolve when we are confident the metrics reporting issue has been resolved.
- **resolved** 2023-08-11 02:54 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mapbox/incidents/3bb5cwhym0gg · Markdown: https://rewindex.com/company/mapbox/incidents/3bb5cwhym0gg.md · JSON: https://rewindex.com/api/v1/companies/mapbox/incidents/3bb5cwhym0gg · Generated 2026-10-18T10:25:09.335Z