Lever: Email drafts deleted when scheduling interview
Affected components: Global Data Center - LeverTRM - HireHireEU Data Center - LeverTRM - HireHire
Timeline of updates
- investigating
We are currently investigating an issue that intermittently affects email drafts when scheduling interviews. Issues impacting Interview emails were noticed on Thursday 10/23/2025. Users may see their email drafts removed after viewing the preview page when scheduling an interview. Our Engineering teams are actively working to resolve this as soon as possible.
- resolved
The issue where email drafts were removed when advancing through the interview scheduling process has been resolved. The incident occurred from October 16, 2025 at 9:41 AM to October 28, 2025 at 2:30 PM PT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
- postmortem
**Impact Summary** Between **October 22, 2025** and **October 28, 2025**, an issue with the Lever email-message-edito**r** component caused the email body to be unintentionally cleared in several workflows, including the interview scheduler and offer edito**r**. As a result, emails may have been sent without any body content, potentially leading to confusion or miscommunication with candidates and stakeholders. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Root Cause** An update was introduced to support upcoming functionality for the Candidate Transparency feature. This change altered how the email-message-editor initialized its content: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Resolution** * On **October 27, 2025**, the issue was identified and diagnosed. * A fix was implemented to restore the original behavior. * The fix was deployed to production on **October 28, 2025 at 17:11 ET**, restoring expected functionality. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Preventative Actions** To prevent similar issues in the future, improved regression testing will be implemented for shared components like the email-message-editor.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Lever profile · Recent Lever incidents · Markdown · JSON