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LaunchDarkly: Investigating - Known Impact

Affected components: Observability (core functionality) - OpenTelemetry (Logs, Traces, Metrics)OpenTelemetry (Logs, Traces, Metrics)

Timeline of updates

1. investigating2026-07-31 17:44 UTC

   All customers are experiencing missing Observability Traces starting July 30th at 5:16pm PT. We are investigating and will provide updates as they become available. Trace data is not lost and we are working to recover it.

2. identified2026-07-31 17:59 UTC

   Customers are experiencing missing Observability Traces ingested from July 30th 5:16pm until July 31st 10:59am PT. Observability Logs / Metrics are unaffected. We have identified the issue and are continuing our work to recover the missing Traces data.

3. monitoring2026-07-31 21:58 UTC

   The issue with Observability Traces has been identified and a fix has been implemented. We have recovered most trace data that was missing from July 30th 5:16pm to July 31st 10:59am PT. We will resolve the incident once we fully complete data recovery (expected to complete by 5pm PT).

4. resolved2026-07-31 22:54 UTC

   The issue with Observability Traces has been resolved. Missing trace data has been recovered.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). LaunchDarkly profile · Recent LaunchDarkly incidents · Markdown · JSON