# LaunchDarkly: Investigating - Known Impact

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-31 17:44 UTC · Resolved: 2026-07-31 22:54 UTC · Duration: 5.2 h
- Updates: 4 · Affected components: Observability (core functionality) - OpenTelemetry (Logs, Traces, Metrics), OpenTelemetry (Logs, Traces, Metrics)
- [Vendor status page: https://stspg.io/rg10v64yrrny](https://stspg.io/rg10v64yrrny)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)

## Timeline of updates

- **investigating** 2026-07-31 17:44 UTC: All customers are experiencing missing Observability Traces starting July 30th at 5:16pm PT. We are investigating and will provide updates as they become available. Trace data is not lost and we are working to recover it.
- **identified** 2026-07-31 17:59 UTC: Customers are experiencing missing Observability Traces ingested from July 30th 5:16pm until July 31st 10:59am PT. Observability Logs / Metrics are unaffected.  We have identified the issue and are continuing our work to recover the missing Traces data.
- **monitoring** 2026-07-31 21:58 UTC: The issue with Observability Traces has been identified and a fix has been implemented. We have recovered most trace data that was missing from July 30th 5:16pm to July 31st 10:59am PT. We will resolve the incident once we fully complete data recovery (expected to complete by 5pm PT).
- **resolved** 2026-07-31 22:54 UTC: The issue with Observability Traces has been resolved. Missing trace data has been recovered.


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Canonical: https://rewindex.com/company/launchdarkly/incidents/pgwlk8x3h6vx · Markdown: https://rewindex.com/company/launchdarkly/incidents/pgwlk8x3h6vx.md · JSON: https://rewindex.com/api/v1/companies/launchdarkly/incidents/pgwlk8x3h6vx · Generated 2026-10-18T11:26:23.067Z