Companies / Klaviyo / incidents
Klaviyo: Campaign and flow page loading errors
Affected components: AnalyticsKlaviyo AppKlaviyo App - Klaviyo App
Timeline of updates
- investigating
We are currently investigating reports of errors loading campaign and flow pages within Klaviyo. Campaign and flow sending is not impacted. Our engineering team is actively working to identify and resolve the issue. We'll provide updates as soon as more information is available.
- identified
We have identified the root cause of the errors and our engineering team is actively working toward a resolution. We'll provide updates as soon as more information is available.
- identified
System performance is improving, and users can now access campaigns pages to complete scheduling. We determined these errors resulted from a combination of instability with an upstream infrastructure provider (AWS) and a significant increase in retry traffic. We continue to monitor closely and appreciate your patience throughout this incident.
- identified
Sending, scheduling, and other core functions are operating normally. Analytics for campaigns and flows are currently delayed by approximately 2 hours. These issues are tied to instability with an upstream infrastructure provider (AWS) and we are continuing to work through them. We'll provide updates as soon as we have more to share.
- monitoring
Analytics processing for campaigns and flows is recovering and the delay is decreasing. Sending, scheduling, and other core functions remain fully operational. We're monitoring closely and will confirm once analytics return to normal operation.
- resolved
Analytics processing for campaigns and flows is fully caught up and operating normally. We appreciate your patience throughout this incident. This incident has been resolved.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Klaviyo profile · Recent Klaviyo incidents · Markdown · JSON