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Kinde: Connections from the UK to Kinde's AU region are timing out

unknownStatus: resolvedStarted Resolved (3 d)5 updatesstatus.kinde.com (opens in new tab)

Affected components: AuthenticationCustom domains

Timeline of updates

  1. investigating

    We are currently investigating this incident. Connections from the UK to Kinde's AU region are timing out. Currently only the ISP "Sky" has been identified. This will impact users who are connecting from the UK and trying to accessing Kinde businesses that run in the AU data region. .

  2. identified

    Based on regional testing, it looks like users using Sky as their ISP in the UK are not able to connect to Kinde businesses in the AU data region. We're in contact with our cloud provider and continuing to troubleshoot this issue. .

  3. identified

    Our cloud provider has acknowledged the issue is affecting all of their customers and not just Kinde. And are continuing their investigation to provide a resolution..

  4. resolved

    This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums. There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team. For now, we're going to mark this as closed and will update this status post as more information becomes available..

  5. resolved

    This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums. There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team. We’ll update this status as more information becomes available..

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.kinde.com (opens in new tab).

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