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Jira: Jira - Work Item transition failures

Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications

Timeline of updates

1. investigating2026-09-01 09:12 UTC

   We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues. Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

2. monitoring2026-09-01 10:11 UTC

   We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor. We will provide the next update in the next 1 hour, or sooner if there is a material update.

3. resolved2026-09-01 11:44 UTC

   On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON