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Jira: Degraded performance of Jira, JPD, and JSM in eu-west-1

Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications

Timeline of updates

1. identified2026-01-28 18:12 UTC

   We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.

2. identified2026-01-28 18:50 UTC

   We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.

3. resolved2026-01-28 19:42 UTC

   On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident.  There are no actions needed from customers.  The issue has now been resolved, and the service is operating normally for all affected customers.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON