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Jira: Degraded Performance for Some Jira Users

Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications

Timeline of updates

1. investigating2025-12-01 17:25 UTC

   We are investigating an incident affecting Jira Work Management, Jira, and Jira Service Management. We will provide updates via Statuspage shortly. The ability to view issues and boards is experiencing degraded performance for some users. Customers may notice a slowdown in accessing these functionalities.

2. investigating2025-12-01 17:26 UTC

   We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.

3. investigating2025-12-01 17:30 UTC

   We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.

4. investigating2025-12-01 18:26 UTC

   We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.

5. resolved2025-12-01 18:26 UTC

   Impact Jira Software users experienced degraded performance affecting their ability to view issues and boards. Users may have encountered an error or slowdown during this time. Current Status The situation is currently mitigated due to actions taken on the affected systems, leading to a stabilization of services. Next Steps The team is actively monitoring the systems.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON