Jira: Disrupted JIRA and JSM availability
Jira reported a critical outage affecting Jira and JSM access for some users in us-east-1, with connection failures and unavailable services. It started at 2026-02-06 20:24 UTC and was resolved at 2026-02-07 05:38 UTC, lasting 9 h 13 min; mitigation efforts included initiating a point-in-time recovery.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications
Timeline of updates
- identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access Jira and JSM. We will continue to share additional updates here as more information is available.
- identified
Impact The incident is affecting users of the Jira product, resulting in connection failures in specific impacted areas. Customers might be experiencing difficulties accessing or operating certain features within Jira due to this disruption. Current Status Our teams are actively addressing the situation, with restoration activities underway. Key efforts include initiating a point-in-time recovery to restore service as efficiently as possible. Next Steps The incident response team is focusing on the recovery process to resolve the issue. Further communication will be provided in 30 minutes.
- identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region might not be able to access Jira and JSM. We will continue to share additional updates here as more information is available.
- identified
Our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additioanl updates here as more information is available.
- identified
Our teams are in final stages of mitigation. During this time, some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additional updates here as more information is available.
- identified
Our teams have restored access for most users in us-east-1 region, and continue to work diligently towards full mitigation.
- monitoring
The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
- resolved
On February 6, 2026, JIRA and JSM experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
Rewindex changes for this incident
- Critical incident: Disrupted JIRA and JSM availability 2026-02-06 20:24 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON