Jira change history: Some users experiencing issues viewing boards and work items

Some Jira Service Management and Jira Cloud customers experienced intermittent errors and degraded performance viewing boards and work items in a major-impact incident. It started at 2026-06-09 05:29 UTC and was resolved at 2026-06-09 18:28 UTC, lasting 12 h 58 min. Jira reported applying a fix and restoring normal operations at 10:36 UTC.