Jira change history: Disrupted create and view issue for some customers

Jira reported a major partial service disruption affecting issue creation, viewing, editing, and board viewing for some customers. It started at 2026-01-12 18:23 UTC and was resolved at 2026-01-12 23:45 UTC, lasting 5 h 21 min; Jira confirmed services were operating normally for all impacted customers.