Jira change history: The Work Item view experience of Jira is restored

A critical Jira outage caused work-item error pages and degraded editing across all Jira and Jira Service Management Cloud tenants; Jira boards and support-ticket access were also affected. Recorded from 2026-05-02 00:55 UTC to 2026-05-02 02:48 UTC (1 h 52 min), service was restored. The postmortem cited schema incompatibility.