Companies / Help Scout / incidents
Help Scout: Connection errors (continued)
Timeline of updates
- resolved
Today Help Scout was down between 10:51 and 11:06am EDT. The root cause of the problem was an infrastructure upgrade that didn't go according to plan. It took about 10 minutes to rollback the updates and get everything back to full health. It's not our policy to make changes with any risk during normal business hours, but this was a mistake on our side plain and simple. Very sorry for the interruption today, we'll take every possible measure to prevent an upgrade like this from impacting your experience in the future.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON