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Greenhouse: Microsoft 365 Delivery Issues

Impact: majorStatus: resolvedStarted Resolved (5.0 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Greenhouse reported a major incident in which emails might not be sent for customers using custom SMTP routes with Microsoft 365. It started at 2026-06-19 17:24 UTC and resolved at 2026-06-19 22:24 UTC, lasting 4 h 59 min. A fix was implemented by 06-19 21:49 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Greenhouse Recruiting - Silo 8Silo 8Greenhouse Recruiting - Silo 2Silo 2Greenhouse Recruiting - Silo 7Silo 7Greenhouse Recruiting - Silo 1Silo 1Greenhouse Recruiting - Silo 9Silo 9Greenhouse Recruiting - Silo 3Silo 3Greenhouse Recruiting - Silo 101Silo 101Greenhouse Recruiting - Silo 5Silo 5Greenhouse Recruiting - Silo 4Silo 4Greenhouse Recruiting - Silo 6Silo 6Greenhouse Recruiting - Silo 201Silo 201

Timeline of updates

  1. investigating

    We are currently investigating an issue where emails may not be sent for customers using custom SMTP routes with Microsoft 365.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Greenhouse profile · Recent Greenhouse incidents · Markdown · JSON