Companies / Grammarly / incidents

Grammarly: Generative AI assistance is not available in Grammarly for Windows

Impact: minorStatus: resolvedStarted Resolved (4.3 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Grammarly for WindowsGenerative AI assistance

Timeline of updates

  1. investigating

    We’re investigating reports that generative AI is unavailable when using Grammarly for Windows, and we’ll provide an update soon. In the meantime, you’re welcome to use generative AI features at app.grammarly.com.

  2. identified

    The issue has been identified, and we are working on a fix. We apologize for the inconvenience and appreciate your patience.

  3. identified

    The fix is being implemented. We appreciate your patience as we work on this.

  4. monitoring

    The new Grammarly for Windows version is now available to everyone. The update will happen automatically, which should resolve the issue. If you continue to experience problems, please reinstall Grammarly for Windows by following these steps: https://support.grammarly.com/hc/en-us/articles/4403747415821

  5. resolved

    This incident has beed resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grammarly profile · Recent Grammarly incidents · Markdown · JSON