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Grafana Cloud: Authentication errors in prod-us-west-0

Impact: minorStatus: resolvedStarted Resolved (2.8 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: AWS US West - prod-us-west-0Grafana - AWS US West - prod-us-west-0

Timeline of updates

  1. investigating

    We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region. Customers may experience intermittent failures for requests that require authentication. Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause. We will provide another update as more information becomes available.

  2. identified

    The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.

  3. identified

    We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.

  4. monitoring

    The fix has been implemented, and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grafana Cloud profile · Recent Grafana Cloud incidents · Markdown · JSON