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Gorgias: Helpdesk downtime

Impact: criticalStatus: resolvedStarted Resolved (14 min)1 updateSource: status.gorgias.com (opens in new tab)

Timeline of updates

  1. resolved

    The helpdesk should be back to normal now, all incoming messages are being processed now. The reason the downtime happened is because we've deployed a new infrastructure configuration that was in conflict with another old one. We are now verifying that the old configs to make sure we don't have this issue again. We sincerely apologize for this downtime.

From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON