Gorgias change history: WhatsApp: Unexpected Ticket Activity

Replayed WhatsApp webhooks reopened tickets and created duplicates; Gorgias rated impact major and reported disruption August 10, between 4:30 PM and 8:00 PM UTC. The incident record ran from 2026-08-11 14:31 UTC to 2026-08-12 10:59 UTC (20 h 27 min). Normal processing resumed; incident-generated billable tickets were removed from affected merchants' billing counts.